This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Customer support
Service and maintenance
For parts requests, please contact our logistics partners.
UK and Rest of World
The Americas
Service and maintenance requests
UK and Rest of World
[e] customer.support@flexeserve.com
[t] +44 (0) 1455 638300
For our festive customer support hours in the UK and RoW, please click here.
The Americas
[e] service@flexeserve.com
[t] 833 955 8300 (toll-free)
In the Americas, we have 24/7 technical service coverage during the festive period.
To enable a speedy solution, please have the following information at hand ...
1
Serial number
The serial number is detailed on the rating plate, located on the top rear of the unit – or on the side of the control panel, located behind the pull-down panel in the base of the unit.
2
Details of the fault
E.g. Zone 1 is not reaching temperature (the more detail you can provide here, the more likely a first-time fix can be achieved).
3
Store contact name / store address / telephone number
To advise on-site time and who we report to upon arrival at the store.
4
Access time
Please let us know when we can gain access to the unit.
5
Photograph
Please provide photographs, where possible, of the front of the unit and control panel powered on, if safe to do so.
