Festive opening hours for customer support and parts logistics

Click here

For parts requests, please contact our logistics partners.

UK and Rest of World

Parts Town Logo

The Americas

Parts Town Logo

Service and maintenance requests

UK and Rest of World

[e] customer.support@flexeserve.com
[t] +44 (0) 1455 638300

For our festive customer support hours in the UK and RoW, please click here.

The Americas

[e] service@flexeserve.com
[t] 833 955 8300 (toll-free)

In the Americas, we have 24/7 technical service coverage during the festive period.

To enable a speedy solution, please have the following information at hand ...


Serial number

The serial number is detailed on the rating plate, located on the top rear of the unit – or on the side of the control panel, located behind the pull-down panel in the base of the unit.


Details of the fault

E.g. Zone 1 is not reaching temperature (the more detail you can provide here, the more likely a first-time fix can be achieved).


Store contact name / store address / telephone number

To advise on-site time and who we report to upon arrival at the store.


Access time

Please let us know when we can gain access to the unit.



Please provide photographs, where possible, of the front of the unit and control panel powered on, if safe to do so.

Flexeserve Zone 4 Tier control panel

Our accreditations and memberships

UKCA certification logo CE certification logo CB certification logo ETL sanitation listed logo ETL listed logo Conforms to Standard UL 197 and NSF-4. Certified to CSA Standard C22.2 No. 109. Real Living Wage logo Greater Birmingham chamber of commerce logo Greater Birmingham transatlantic chamber of commerce logo FEA logo The British Sandwich & Food To Go Association MAKE UK MAKE UK, The Manufacturers' Organisation Alcamus logo Specifi logo AutoQuotes